LEGAL
Terms and Conditions of Service
The following terms and conditions govern all freight forwarding, customs brokerage, warehousing, and logistics services provided by Chartwell Shipping Ltd. (the “Company”) to its customers (the “Customer”). By tendering goods or instructions to the Company, the Customer agrees to be bound by these terms.
Last updated: September 28 2026
ARTICLE 1
Scope
These terms apply to freight forwarding, shipment coordination, documentation, trucking arrangements, cargo insurance arrangements and related logisticsservices supplied by Chartwell Shipping Ltd. (“Chartwell”) to a customer. A signed agreement, accepted quotation or transport document may contain additionalterms. Where those documents conflict with these terms, the terms agreed specifically for the shipment take precedence.
Shipbroking, vessel chartering and contracts of affreightment are also subject to their applicable charter party, booking note or other written agreement.
ARTICLE 2
Chartwell’s role
Chartwell may arrange services performed by ocean carriers, airlines, motor carriers, terminals, warehouses, customs brokers and other independent providers. Unless Chartwell expressly agrees in writing to undertake carriage or another service as principal, it acts as an intermediary in arranging those services. Each provider’s applicable contract and transport document may govern the service it performs.
Chartwell may select a reasonable route, provider or method of transport to carry out the customer’s instructions, subject to any specific instructions Chartwell has accepted in writing. Any obligation Chartwell undertakes as a carrier will be set out in the applicable transport document and remains subject to mandatory law.
ARTICLE 3
Customer information and cargo
The customer must provide complete and accurate shipment instructions, including the description, quantity, weight, dimensions, value, origin, destination and any handling requirements for the goods. The customer is responsible for suitable packaging, marking and loading, except to the extent Chartwell expressly agrees to perform a particular task.
The customer must disclose dangerous goods, regulated goods, temperature requirements, unusual dimensions, high value cargo and any other condition that could affect safe or lawful handling before Chartwell accepts the shipment. Chartwell may decline a shipment or suspend arrangements where necessary information is missing or appears inaccurate.
ARTICLE 4
Quotations, schedules and additional charges
A quotation applies to the shipment details and validity period stated in it. Unless the quotation expressly says otherwise, schedules, transit times and delivery dates are estimates. A booking is subject to the relevant provider’s acceptance and available capacity.
Charges arising from changed shipment details, customer instructions, customs examinations, storage, demurrage, detention, waiting time, failed delivery or other services outside the accepted quotation will be billed to the customer where applicable. Chartwell will advise the customer of a material change when reasonably practicable.
ARTICLE 5
Customs and regulatory requirements
The customer is responsible for supplying accurate commercial and regulatory documents and for obtaining licences, permits and approvals required for its goods. Duties, taxes, assessments, fines and other government charges remain the customer’s responsibility unless a written agreement expressly statesotherwise.
Chartwell will arrange customs brokerage only where that service is expressly agreed. Customs brokerage performed by another provider is subject to that provider’s agreement and any required authorization from the customer.
ARTICLE 6
Cargo insurance
Cargo insurance is arranged only when the customer requests it and Chartwell confirms the arrangement in writing. A request for insurance is not confirmation that coverage has begun. Coverage, exclusions and claims are governed by the issued policy. The customer should review the policy and promptly adviseChartwell if the coverage does not meet its needs.
ARTICLE 7
Loss, damage and claims
The customer should inspect goods on delivery, record any visible shortage or damage on the delivery record, preserve the packaging and promptly notify Chartwell in writing of a potential claim. The customer should provide the shipment reference, transport documents, photographs and evidence of the claimed loss.
ARTICLE 8
Responsibility and limits
Chartwell is responsible for its own failure to perform an obligation it has expressly undertaken, subject to the applicable contract and mandatory law. It does not guarantee the acts, schedules or performance of an independent provider merely because it arranged that provider’s service.
To the extent permitted by applicable law, Chartwell is liable only for direct loss proven to have resulted from its own breach. Chartwell is not liable for lost profits, lost sales or other indirect or consequential loss. Nothing in these terms excludes or limits a liability that cannot lawfully be excluded or limited.
Where Chartwell acts as a carrier, any applicable mandatory carriage rules and the terms of its issued transport document govern carrier liability.
ARTICLE 9
Payment
The customer must pay Chartwell’s invoices by the due date stated in the invoice or an agreed credit arrangement. The customer remains responsible for charges it instructed Chartwell to collect from a consignee or another party if that party does not pay. The customer must raise a billing dispute promptly and identify the amount and reason in writing; undisputed amounts remain payable when due.
ARTICLE 10
Events beyond reasonable control
Chartwell will not be responsible for a failure or delay to the extent caused by an event beyond its reasonable control that it could not reasonably avoid or overcome. Chartwell will take reasonable steps to notify the customer and address the effect on the service. Additional services or charges required as a result will be discussed with the customer when reasonably practicable.
ARTICLE 11
Governing law
These terms are governed by the laws applicable in Quebec and the federal laws of Canada applicable there, subject to any mandatory law governing a particular shipment or service. Any dispute will be brought before a court with jurisdiction, unless the parties agree in writing to another process.
ARTICLE 12
Contact
Questions about these terms or a shipment should be directed to Chartwell Shipping Ltd. using the contact details shown on this website.
LEGAL
Terms & Conditions of Service
The following terms and conditions govern all freight forwarding, customs brokerage, warehousing, and logistics services provided by Chartwell Shipping Ltd. (the “Company”) to its customers (the “Customer”). By tendering goods or instructions to the Company, the Customer agrees to be bound by these terms.
Last updated: September 28 2026
ARTICLE 1
Scope
These terms apply to freight forwarding, shipment coordination, documentation, trucking arrangements, cargo insurance arrangements and related logisticsservices supplied by Chartwell Shipping Ltd. (“Chartwell”) to a customer. A signed agreement, accepted quotation or transport document may contain additionalterms. Where those documents conflict with these terms, the terms agreed specifically for the shipment take precedence.
Shipbroking, vessel chartering and contracts of affreightment are also subject to their applicable charter party, booking note or other written agreement.
ARTICLE 2
Chartwell’s role
Chartwell may arrange services performed by ocean carriers, airlines, motor carriers, terminals, warehouses, customs brokers and other independent providers. Unless Chartwell expressly agrees in writing to undertake carriage or another service as principal, it acts as an intermediary in arranging those services. Each provider’s applicable contract and transport document may govern the service it performs.
Chartwell may select a reasonable route, provider or method of transport to carry out the customer’s instructions, subject to any specific instructions Chartwell has accepted in writing. Any obligation Chartwell undertakes as a carrier will be set out in the applicable transport document and remains subject to mandatory law.
ARTICLE 3
Customer information and cargo
The customer must provide complete and accurate shipment instructions, including the description, quantity, weight, dimensions, value, origin, destination and any handling requirements for the goods. The customer is responsible for suitable packaging, marking and loading, except to the extent Chartwell expressly agrees to perform a particular task.
The customer must disclose dangerous goods, regulated goods, temperature requirements, unusual dimensions, high value cargo and any other condition that could affect safe or lawful handling before Chartwell accepts the shipment. Chartwell may decline a shipment or suspend arrangements where necessary information is missing or appears inaccurate.
ARTICLE 4
Quotations, schedules& additional charges
A quotation applies to the shipment details and validity period stated in it. Unless the quotation expressly says otherwise, schedules, transit times and delivery dates are estimates. A booking is subject to the relevant provider’s acceptance and available capacity.
Charges arising from changed shipment details, customer instructions, customs examinations, storage, demurrage, detention, waiting time, failed delivery or other services outside the accepted quotation will be billed to the customer where applicable. Chartwell will advise the customer of a material change when reasonably practicable.
ARTICLE 5
Customs and regulatory requirements
The customer is responsible for supplying accurate commercial and regulatory documents and for obtaining licences, permits and approvals required for its goods. Duties, taxes, assessments, fines and other government charges remain the customer’s responsibility unless a written agreement expressly statesotherwise.
Chartwell will arrange customs brokerage only where that service is expressly agreed. Customs brokerage performed by another provider is subject to that provider’s agreement and any required authorization from the customer.
ARTICLE 6
Cargo insurance
Cargo insurance is arranged only when the customer requests it and Chartwell confirms the arrangement in writing. A request for insurance is not confirmation that coverage has begun. Coverage, exclusions and claims are governed by the issued policy. The customer should review the policy and promptly adviseChartwell if the coverage does not meet its needs.
ARTICLE 7
Loss, damage and claims
The customer should inspect goods on delivery, record any visible shortage or damage on the delivery record, preserve the packaging and promptly notify Chartwell in writing of a potential claim. The customer should provide the shipment reference, transport documents, photographs and evidence of the claimed loss.
Notice to Chartwell does not replace a claim that must be made against a carrier, insurer or other provider. The customer remains responsible for meeting any applicable claim or legal deadline. Chartwell will reasonably assist in identifying the relevant provider and available shipment records.
ARTICLE 8
Responsibility & limits
Chartwell is responsible for its own failure to perform an obligation it has expressly undertaken, subject to the applicable contract and mandatory law. It does not guarantee the acts, schedules or performance of an independent provider merely because it arranged that provider’s service.
To the extent permitted by applicable law, Chartwell is liable only for direct loss proven to have resulted from its own breach. Chartwell is not liable for lost profits, lost sales or other indirect or consequential loss. Nothing in these terms excludes or limits a liability that cannot lawfully be excluded or limited.
Where Chartwell acts as a carrier, any applicable mandatory carriage rules and the terms of its issued transport document govern carrier liability.
ARTICLE 9
Payment
The customer must pay Chartwell’s invoices by the due date stated in the invoice or an agreed credit arrangement. The customer remains responsible for charges it instructed Chartwell to collect from a consignee or another party if that party does not pay. The customer must raise a billing dispute promptly and identify the amount and reason in writing; undisputed amounts remain payable when due.
ARTICLE 10
Events beyond reasonable control
Chartwell will not be responsible for a failure or delay to the extent caused by an event beyond its reasonable control that it could not reasonably avoid or overcome. Chartwell will take reasonable steps to notify the customer and address the effect on the service. Additional services or charges required as a result will be discussed with the customer when reasonably practicable.
ARTICLE 11
Governing law
These terms are governed by the laws applicable in Quebec and the federal laws of Canada applicable there, subject to any mandatory law governing a particular shipment or service. Any dispute will be brought before a court with jurisdiction, unless the parties agree in writing to another process.
ARTICLE 12
Contact
Questions about these terms or a shipment should be directed to Chartwell Shipping Ltd. using the contact details shown on this website.